Q: When will I be charged for my order?
If your item is available from the supplier, we will process the charges to your credit card and submit the order for shipment.
Q: How soon will item(s) be ship?
All products are shipped from USA. Once we received your order, we automatically reach out to our suppliers to confirm it is in stock and available for shipment. If your item(s) are available for immediate shipment (within 5 business days) or more depending on the address. We will process the charges to your credit card and submit the order for shipment to a physical address. No deliveries on weekends or Stat holidays.
Orders for Petote: Please allow 7-10 days from this supplier. Products are custom made in the USA.
Q: What if the order is not available/Out of stock/Backorder?
If your item is on backorder, out of stock or unavailable, we will reach out to you via email to let you know. We will provide you options; void the order which means your money will be refunded or capture payment and notify you once the product is available. Orders can be cancelled anytime.
Q: Do you ship to P.O. Boxes
No, unless Post office will take your package, then we will need physical address of your post office.
Q: Do you ship Internationally?
Free shipping to 48 major US states only. Please contact us [firstname.lastname@example.org] for International shipping. Some suppliers can ship to Canada. Customer is responsible in paying shipping cost, taxes, duties or additional fees. We will provide you an estimated cost of shipping.
Canadian customers: Please contact us for shipping options and rates
Q: Will I receive a tracking number?
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checked out.
Q: What happens if the item arrives damaged?
Please INSPECT the packaging of your item(s) when they arrive, if you notice any damage you should make note on the delivery form prior to signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process the claim on your behalf.
Q: What about Cancellations?
Pet Strollers and More have 24 hours to cancel an order. All orders cancelled after 24 hours are subject to10%-20% administration fee, whether or not your order has shipped. If your order has been shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Q: What about Refunds?
All products must be returned in the original condition (no hair, fur, dirt) and tags still attached. Additional cost will be charged for cleaning up to 20% retail value. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your exchange or refund after inspecting the item. Refunds will only be issued to the original credit card that you use when placing your order. Every supplier is different, please contact us for assistance. No Refunds for International orders.
Q: What about Return Policy?
We want our customers to be 110% satisfied with their orders. Before returning an item, please contact us at firstname.lastname@example.org to assist you with returns. Products will be accepted in the original condition, unused or manufacturer defect. Some suppliers have 30 days return policy.
Customers are responsible in paying for return shipping, if you are receiving a refund, the cost of shipping will be deducted from the refund. Shipping cost are not refundable.
Pet Gear Return Policy:
Shipping charges are non refundable – customers are responsible for paying retuning order
Defective products are allowed for return for replacement or credit
All returns must be within 30 days of original date of purchase, thereafter, all sales are final.
All returns must be in original condition with original factory packing
Returns must be shipped freight prepaid, freight collect will be refused
Restocking fee of 30% will be charged on all returned items
MQRS/Instachew/Petkit/ Return & Exchange Policy
We only replace items if they are defective or damaged upon arrival and in unopened packaging. If you need to exchange it for the same item, send us an email at email@example.com and send your item to our warehouse.
When returning a product, please email us at firstname.lastname@example.org. We will provide the information.
Customers are responsible for paying the shipping costs for returned items. Shipping costs are non-refundable. Please keep in mind that when shipping items over $75, they should use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive the returned item.
Our Refund and Return Policy is 14 days from the date of original purchase. After which we are unable to provide you with a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please contact us for additional information.
Q: What about Exchange Policy?
Products can be exchanged depending on the supplier. Some suppliers will charge a re-stocking fee of 20% will be applied for merchandise that is returned or exchanged without manufacturer defect.
Q: Do you charge a restocking fee for returned items?
Depending on the supplier, a restocking fee varies from 15% to 30% charge will be applied to any return in which the package has been opened.
Q: Do you offer warranty?
Each supplier has their own warranty. Please contact us for specific brand warranty.
Q: Do the tires require air for air filled tires and what type do we need?
For Ibiyaya strollers, a standard air pump for bicycle will do the job, no special air pump required.