Order Shipping & Returns - Please read

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock, we process the charges to your credit card, stock will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at: info@petstrollersandmore.com

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to: info@ petstrollersandmore.com and we will process the claim. 

• NEVER sign without writing on the form PENDING PRODUCT INSPECTION. This will assist with insurance claims.

Cancellations & Refunds:

All orders cancelled after 24 hours are subject to a administration fee, whether or not your order has shipped.  If you order has been shipped, you (the buyer) will be responsible for actual return shipping charges. Please note additional charges for re-stocking and processing of returns may apply and charge to the customer. Refunds will only be issued to the original credit card that you use when placing your order.